Reference

Your Rights and Our Policy Commitments

proghandicap operates where state law permits, and our legal framework reflects that reality — no nationwide claims, no invented licences, just clear terms tied to your account and your state.

State-by-state accessAccount data rightsPayPal, Venmo, Play+ termsContact paths listedPolicy updates notified
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proghandicap Your Rights and Our Policy Commitments
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute related to a transaction made through PayPal, Venmo, or Play+, our support team handles those through the channels below. For data-related requests specifically — access, correction, or deletion — use the dedicated email path so your request is routed to the right team without delay.

Live Chat Reach our account support team directly through the chat icon in your logged-in dashboard. Available for account-level policy and transaction questions.
Legal & Privacy Email Send data access, correction, or deletion requests to our privacy email. We aim to acknowledge within two business days and resolve within the window required by applicable law.
Account Settings Path Many policy actions — reviewing stored payment methods like PayPal or Play+, updating personal details, closing your account — are handled directly inside your account settings without contacting support.
DATA AND SECURITY

How We Protect and Manage Your Account Data

proghandicap applies account-level security and data handling practices that reflect what a real operator owes its users. Identity verification happens at account opening — you submit a government-issued ID and proof of address before withdrawals are processed. We hold your data only as long as your account is active or as required by the laws of states where we operate. You can request a copy of what we hold, ask for corrections, or ask us to delete it where law allows.

Identity Verification

We verify your identity before processing any withdrawal. You upload a government-issued ID and address document through the secure account portal — no third-party file sharing required.

Cookie Policy

We use session and analytics cookies to keep your account active and measure lobby performance. You can adjust non-essential cookie preferences through the consent panel at the bottom of any page.

Data Retention

Account data is retained while your account is open and for the period required by state regulations after closure. We do not sell personal data to third-party marketers.

Payment Data Handling

We do not store full PayPal credentials or Venmo account tokens on our servers. Payment authentication happens through each platform's own secure flow before funds reach your account wallet.

Common Questions About Our Terms and Your Rights

These are the questions we actually receive about account terms, data handling, and eligibility. If yours isn't here, live chat or our privacy email are the fastest paths to a real answer.

Access depends on your state's laws governing online casino and sportsbook activity. We do not operate in states where such activity is prohibited. Check your state's current regulations before opening an account.

Send a written request to our privacy email address. We acknowledge within two business days and fulfil the request within the timeframe your state's applicable law requires.

Yes, where law permits. Submit a deletion request through our privacy email. We retain certain data as required by state regulations — we will tell you exactly what we must keep and why.

Our terms govern the account relationship. PayPal and Venmo transactions are also subject to those platforms' own user agreements. Both sets of terms apply to any payment you make or receive.

We retain records for the period required by state law after closure, then delete them. You can request confirmation of deletion once the retention window has passed via our privacy email.

We send notice to your registered email address before material changes take effect. You have an opportunity to review and close your account if you do not accept the revised terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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