Reference

How proghandicap Handles Your Personal Information

This Privacy Policy explains exactly what information we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and how we protect it.

Account data protectionPayPal & Venmo transaction privacyCookie controlsData retention policyYour right to request deletion

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal information, our support team handles those requests directly. Use any of the channels below to get started — include your registered email address and the nature of your request so we can locate your account quickly.

Team online

Live Chat

Start a chat session from your account dashboard. Identify your request as a privacy matter and our team will route it to the right person.

Email Support

Send your data request to our support address found in the account help section. Include your registered email and a brief description of what you need.

Account Settings

Some data preferences — like marketing email opt-outs and cookie settings — can be updated directly inside your account settings without contacting support.

What Information We Collect and Why

proghandicap Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect the registration details you submit — name, email address, date of birth, and state of residence. During identity verification, we may request a government-issued ID to confirm eligibility under applicable state law. Payment activity through PayPal, Venmo, and Play+

1
is logged to your account wallet for transaction history and fraud prevention; we do not store full card numbers or PayPal credentials on our servers — those stay with the payment provider. We also collect device and session data — browser type, IP address, and mobile
2
access patterns — to keep your account secure and to detect unusual login behavior. If you contact our support team, those communications are stored and linked to your account. We use this data to operate the platform, process withdrawals, meet state-level compliance requirements where applicable, and
3
improve the lobby experience. We do not sell your personal information to third-party advertisers. Data shared with payment processors like PayPal and Venmo is governed by their own privacy terms in addition to ours.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, including all payment-related records tied to PayPal, Venmo, and Play+ activity. Cookie use, account retention, and your rights to access or erase data are outlined below — these are the four areas we get asked about most.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can adjust cookie preferences through your browser settings or our cookie consent panel at any time.

Account Security Practices

Login attempts are monitored for unusual patterns. If we detect access from an unrecognized device or location, we may prompt an additional verification step before granting entry.

Data Retention

We retain account and transaction records for as long as required by applicable state regulations. Once those periods expire and your account is closed, we delete or anonymize the data on a scheduled basis.

Your Right to Request Changes

You can ask us to correct inaccurate information, export a copy of your data, or delete your account entirely. Requests are handled through live chat or email support as described in the contact section above.

Common Questions About Your Privacy at proghandicap

These are the questions we hear most from people reviewing this policy. If yours isn't here, reach out through live chat or email and we'll respond directly.

We collect your name, email, date of birth, and state of residence at registration. Identity verification may require a government-issued ID depending on your state and account activity level.

Transaction data is shared only with the payment processor handling the transfer — PayPal or Venmo — as required to complete it. We do not sell payment records to advertisers or unrelated third parties.

Contact support via live chat or email with your registered email address and a data export request. We will locate your account and send the relevant records in a readable format.

Yes. Submit a deletion request through live chat or email. We will remove your data after fulfilling any retention obligations required by applicable state regulations.

We use session cookies for account access and analytics cookies to track lobby navigation. Adjust preferences through your browser settings or the cookie panel on the site at any time.

Records are retained for as long as state compliance requirements demand. After your account closes and those periods pass, data is deleted or anonymized on a scheduled cycle.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal Infoproghandicap Betting Glossary Gamesproghandicap Casino

How proghandicap Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies, and Account Security

Common Questions About Your Privacy at proghandicap

01 What personal information does proghandicap collect when I open an account?

02 Does proghandicap share my PayPal or Venmo transaction data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask proghandicap to delete my account and personal information?

05 What cookies does proghandicap use and how do I control them?

06 How long does proghandicap keep my account and transaction records?

Privacy Policy

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