Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a proghandicap account — including how payments work through PayPal, Venmo, and Play+, how we handle your data, and which states are eligible.

Applies to all account holdersState eligibility requiredPayPal, Venmo, Play+ coveredAccount security obligations includedSubject to updates with notice

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TERMS CONTACT

How to Reach Us About These Terms

If a clause in these terms is unclear, or you need to dispute a decision made under them, we have three direct contact paths. Reaching out through the right channel gets your question in front of the right team faster — account disputes go through live chat, written requests for data or account closure go through email, and urgent access issues can be escalated by phone during staffed hours.

Live Chat Start a chat session from your account dashboard to ask about a specific clause, dispute a transaction hold, or request a terms clarification in real time.

Email Support Send a written request to our support address for data access, account closure under these terms, or a formal record of any decision made against your account.

Phone Line Call during staffed hours for urgent account-access issues that cannot wait for a chat queue — have your account ID and the last four digits of your registered payment method ready.

YOUR ACCOUNT RIGHTS

How We Handle Data, Security, and Changes

Your rights under these terms go beyond just reading them. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or close your account at any time through your settings page. All requests are acknowledged within the timeframe required by applicable state law, and nothing in these terms removes a right you hold under local consumer protection rules.

Data Access Requests

Submit a written request through email support and we will supply the personal data tied to your account, including payment history across PayPal, Venmo, and Play+, within the legally required window.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorized access, use the lock-account option in settings immediately and notify us via live chat so we can freeze activity.

Cookie and Tracking Policy

We use cookies to keep your session active and to remember wallet preferences like your default payment method. You can manage cookie settings in your browser, though some account features require session cookies to work.

Terms Change Notification

Material changes to these terms are flagged on this page with an effective date at least seven days in advance. We also send an in-app notification so you see the update the next time you log in.

What These Terms Actually Cover

proghandicap Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access to proghandicap depends on where you live. Because online casino and sportsbook activity is licensed state by state in the United States, these terms apply only in eligible states where local law permits. If your state does not currently allow this type of activity, your

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account application will not be approved and any existing session will be suspended pending review. Age verification is required before any account becomes active — we check identity documents electronically and you must meet the minimum age set by your state. Your account is personal and
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non-transferable; sharing login credentials or funding another person's account from your PayPal, Venmo, or Play+ wallet violates these terms and may result in account closure. Funds held in your account wallet are tracked separately from payment-method balances, so a Venmo transfer that lands in your wallet
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does not automatically mean those funds are cleared for withdrawal — a standard review step applies first. We reserve the right to amend these terms with reasonable notice posted to this page; continued use after the notice period counts as acceptance. If you disagree with a
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change, close your account before the effective date and contact support to arrange any remaining balance return.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account. Each answer reflects the actual policy — not a generalized summary — so if your situation is more specific, reach out through live chat for a direct response.

Access depends on Illinois state law. If your state permits this type of account, these terms apply in full. We confirm eligibility during the identity verification step when you open your account.

Yes. The payment dispute section covers holds on deposits made via PayPal, Venmo, and Play+. Start a live chat session with your transaction ID and we will walk through the review process with you.

Email our support address with your account ID and a written data-access request. We acknowledge within the period required by your state's applicable law and deliver the file securely.

Any cleared balance in your account wallet is returned to your registered payment method — PayPal, Venmo, or Play+ — after a standard identity confirmation step. Pending transactions are resolved before the closure completes.

No. We post material changes here with an effective date and send an in-app notification. Continued use after the notice period is treated as acceptance; if you disagree, close your account before that date.

It means your login and wallet belong to you alone. Funding your account from a payment method registered to someone else, or letting another person operate your account, violates these terms and can lead to account suspension.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

AccountRegister InfoThunder Rapid Play Infoproghandicap Banking Guide

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Handle Data, Security, and Changes

Data Access Requests

Account Security Obligations

Cookie and Tracking Policy

Terms Change Notification

Common Questions About These Terms

01 Do these terms apply to me if I live in Chicago?

02 Can I use these terms to dispute a PayPal transaction hold?

03 How do I request a copy of my personal data under these terms?

04 What happens to my account wallet balance if I close my account?

05 Can proghandicap change these terms without telling me?

06 What does 'non-transferable account' actually mean in practice?

Terms & Conditions

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